Level 2 Customer Service Apprentice

Vacancy Title

Level 2 Customer Services Apprentice

Employer Name
(This should be the employers full registered name)
Fortis Sports Solutions Ltd

Employer Address
(Please provide the full registered address, including the postcode)
PR House
Hortonwood 30

Contact Name

(Please provide these details for the main contact of which we will need to liaise with in regards to applicants)
First Name - Carmen
Surname - Lyndley - Nash
Position -  HR Manager
Telephone - 07949 119396
Mobile no - (optional)
Email Address - carmenlyndley@hotmail.com
Fax no - (optional)
Contact by email/mail/phone? - Email or phone

Full description of vacancy to identify the following:
·        The job role and how it fits within the organisation
·        The department in which the vacancy applies to
·        Key responsibilities
(Please attach a job description where possible)
Fortis Sports are a small but rapidly expanding company providing and embellishing sports kits, college and school wear and corporate wear.
They also supply trophies, medals and gifts.
The company have several prestigious contracts with leading UK sports associations and clubs.
They also maintain strong working links with charities such as the Georgia Williams Trust and Newlife in Cannock.
The company are looking for an apprentice who is energetic and enthusiastic with creative flair and good communication skills to become part of the team that will take the company to the next level.
The Apprentice will undertake Customer Services training but will also be expected to learn the production processes involved in the company.
As a small family company everyone is expected to be able to help out in all departments.
Duties will include;
·        Meeting and greeting customers at reception
·        Meeting customers who can include coaches, team managers, company directors and the general  public.
·        Answering the telephone and dealing with web enquiries.
·        Dealing with customer enquiries and problems both by post and internet.
·        Calling customers to update them on the status of their orders
·        Packing ready for either customer or courier collection and despatching to post office.
·        Collate data and archive information.
·        Be required to fulfil other duties for the general running of the business.
·        Learn the production processes, which include the techniques of printing, how logos are created using the embroidery machines, how engraving is applied to trophies & medals etc.

Short descriptionCustomer Services level 2 Apprentice

Number of positions available 

Weekly Wage
(This must be a minimum of £3.50 per hour depending on age. The more attractive the wage and/or prospects then the more the candidates will be attracted to apply)
Fortis will pay the successful applicant £4.00 per hour

Working Week
Please include any details of any shift patterns
Total working week hours:  40
Between 9am and  5pm  with  30 minutes for lunch (unpaid).

Future prospects description
(This should be completed to let the candidate know what future prospects are available to them within the company, and what opportunity this vacancy could open up to them, please be realistic)
Upon successful completion of the apprenticeship there will be the opportunity for a full time role with the company.

Please tick if the employer is interested in the AGE Incentive Grant 

Employer Details
Employers anonymous name (if selected) 
Employer Description
(This should clearly detail what the employer does, the size of their organisation, location and environment where possible)
Fortis Sports are a small but rapidly expanding company providing and embellishing sports kits, college and school wear and corporate wear.
They currently employ less than 20 people and are based on the Hortonwood Industrial Estate in Telford.
Employer website and logo 

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